Amazing Customer Service - The Warrior's Journey®

Amazing Customer Service

Author: The Warrior's Journey Team, Team

Falcon Brigade takes new off-road vehicle for test drive. Photo by The US Army is licensed under CC By 2.0

It was one of the most heroic examples of customer service. In June 2016, automobile expert William Medcalf, traveled 15,000 miles to transport a rear-wheel bearing from London to the China-Mongolian border and then to make a 10-minute repair to a 1924 Bently Super Sports car.

An Abnormal Race

His client, Bill Cleyndert, was participating in the world-famous Peking to Paris auto race (over 8,500 miles). A race which only allows pre-WWII cars to compete. On the second day of the race one of Bill’s rear-wheels seized up. He made a frantic call to Mr. Medcalf—who had prepared the old classic Bentley for the race.

Within the hour Medcalf and was on his way to help. The flight first took him to Seoul, South Korea, then to Ulaanbaatar, Mongolia. But the journey wasn’t finished. Medcalf then had to drive for 300 miles across the treacherous Mongolian Desert to reach his client. Medcalf found the immobilized car on jacks and was able to instantly begin repairs. Ten minutes later, Bill Cleyndert was on his way.

Bill finished the race about a month later—coming in 21st out of hundreds of competitors, 4th in his particular category, and winning the European Cup. But it would have never been possible if he had not had such a phenomenally dedicated supporter in William Medcalf, who not only prepared Bill’s old car for the race, but came to the rescue when it broke down.

You know, we who put our faith in Jesus Christ often forget something. We sometimes get this idea that the Lord only gets us started on our walk of faith. But then it’s up to us to “take it from here” and finish the journey. The Lord forgives our sins, makes us a brand new person on the inside, and then—we mistakenly think—He tells us, “I’ll see you at the finish line.”

Committed to Us

But God is committed to us and His work of redemption in our lives for eternity. His work of salvation and sanctification are both instantaneous (at the moment we believe) and progressive throughout our lives (as we continue to walk by faith and dependence on Him). Christ, we are told, ever lives to intercede for us (Romans 8:32; Hebrews 7:25; 1 John 2:1–2). His blood keeps on cleansing us from all our sins (1 John 1:7). And though the outer man (our physical body) is perishing, He is renewing the inner man (the brand new person God has created within us) day by day (2 Corinthians 4:16–17; 5:17).

Day by day, moment by moment the Lord channels His power and presence into our hearts—as if Mr. Medcalf were continually transported to Bill Cleyndert’s location every moment of the long road trip. Like a deep sea diver’s hose supplies a continual supply of life-giving oxygen to him hundreds of feet below, so God sustains us from His Throne and puts His own Spirit into our hearts to energize, comfort, and empower us from within (Romans 8:12–17; Philippians 2:13). You are not alone. You are firmly in the grasp of the God who loves you (John 10:27–30).


Dear Father in heaven, sometimes I feel far from You, as though I am struggling alone, all in my own power. Please fill me, O God, with Your Holy Spirit, feed me from Your holy word, surround me with Your presence and love and empower me moment by moment to travel this journey of faith. Amen.


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